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The MFSA Consumer Complaints Manager

The Consumer Complaints Manager is appointed by virtue of Article 20 of the Malta Financial Services Authority Act (hereinafter the ‘MFSA Act’).  The main function of that office is clearly the investigation of complaints lodged against financial entities by complainants. However, the Annual Reports of the Consumer Complaints Manager suggest a second core function, that is, consumer education. To read the MFSA-sponsored report, click the icon.

 Download this file (2013 10 14 - Report on the Consumer Complaints Manager An Appraisal (FINAL) v3 (1).docx)

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